Free Network Audit Request a call back Talk to us about fixed-price IT support on 0845 643 1226

 

IT Support Services

Fixed Price Managed I.T Support

Our Managed IT Support service provides a complete comprehensive and pro-active support service for your users and network, for an agreed flat monthly fee. We pro-actively monitor, manage and take care of your servers, pc's network and firewall ensuring your users are always ‘on' for business.

24x7x365 Proactive Network Monitoring Never Sleeps

All of our remote support features 24x7 network monitoring by our advanced network software,

  • Monitors the critical health status of Devices and Line of Business Applications
  • Remotely diagnoses problems before they occur
  • Capacity planning reports for informed IT purchasing and budget decisions

Unlimited Helpdesk

Our team of highly skilled and certified engineers are ready to take your call. When you create a ticket we'll keep you updated, and you can track the progress of a ticket through our online support portal.

Unlimited Remote Access Support
Our advanced network tools enable us to share your desktop or remote access for rapid problem resolution. No more waiting for engineers to arrive within minutes we are able to resolve most issues remotely.

Onsite Support

An engineer is sent out for any issues that cannot be resolved remotely.

Supplier & warranty management

You most likely have several technology suppliers for a range of things such as broadband, copier machines etc. Managing all these different technical relationships can be time consuming and frustrating to say the least. Our engineers will relieve you of all that, saving you time, frustration and money by becoming the single point of contact for managing technology suppliers. One call or email to us and we'll be on it, working with 3rd party suppliers to resolve issues with internet, hardware warranties etc.

Add-on services

  • Out of hours support
  • Range of strategic solutions

 Key benefits:

  • Cost effective - predictable I.T costs, no nasty surprises
  • Pro-active IT Support, we keep you running
  • Rapid problem resolution, minimum disruption
  • Visibility into what we are doing for you with monthly executive report summarising our work
  • Experienced team of engineers responsible for your I.T
  • Trusted strategic advice to help you get the most from I.T
  • Access to a broad range of specialist expertise
  • Designated Business I.T Manager

Next steps:

To discuss how we can help you boost your productivity, just call on 0845 643 1226 or email us at

 

Case Studies

BGEC
Bernie Grant Enterprise Centre is part of a £12million development including an arts centre, 20… Read more »

HK
HK is a leading hair & beauty business in north London. With a range of awards for hairdressing, they… Read more »